Cancellation & Refund Policy
Last updated: July 22, 2026
Overview
This policy explains how cancellations, rescheduling, and refunds are handled for services booked through alok.digital, including the free Strategy Call, the Digital Audit, and ongoing hourly Consultation.
Free Strategy Calls
Strategy calls are free and can be rescheduled or canceled at any time through the scheduling link in your confirmation email, with no charge or penalty.
Digital Audit
The Digital Audit is a paid, one-time engagement. Once work has begun on your audit, the engagement is considered in progress and is non-refundable. If you cancel before work has begun, you’re entitled to a full refund. If you’re unsatisfied with the delivered audit, reach out directly, I’d rather resolve it than leave you unhappy.
Hourly Consultation
Ongoing hourly consultation is billed for time actually delivered. Scheduled sessions can be rescheduled or canceled with at least 24 hours’ notice at no charge. Cancellations with less than 24 hours’ notice may be billed at the agreed hourly rate, since that time was reserved specifically for you.
How To Request A Cancellation Or Refund
Email alok@alok.digital with your booking details and the reason for your request. Refund requests are typically reviewed and responded to within 2 business days.
Exceptions
Refund requests outside the scenarios above are reviewed on a case-by-case basis. I’d rather have an honest conversation about what went wrong than hide behind a rigid policy.
Changes To This Policy
This policy may be updated from time to time. The “last updated” date at the top of this page will always reflect the most recent version.
Contact
Questions about this policy can be sent to alok@alok.digital.